1. Return Window
You may request a return within 24 hours of receiving your order if the product is:
- Damaged during delivery
- Expired or near-expiry
- Significantly different from what you ordered
- Missing items from your order
2. Non-Returnable Items
The following cannot be returned:
- Perishable items that have been opened or partially consumed
- Items without original packaging
- Personal hygiene products
- Products marked "final sale"
3. How to Request a Return
- Contact us within 24 hours: call or message with your Order ID
- Send clear photos of the issue
- We will verify and approve the return
- Refund or replacement processed within 3-7 business days
4. Refund Methods
- Cash on Delivery orders: Refund via bKash/Nagad or as store credit
- Online payment orders: Refunded to the same number/account
- Store credit: Valid for 6 months, no minimum purchase
5. Return Delivery Cost
- Our fault (damaged, wrong item): We cover return shipping
- Change of mind: Customer covers return shipping
6. Processing Time
Once we receive the returned item and verify it, refunds are processed within 3-7 business days.
7. Contact for Returns
Call or WhatsApp: +8801700000000